The Mobile Barkery Return & Refund Policy
At The Mobile Barkery, every treat is baked with love — and we want both you and your pup to be completely happy with every order. Because our treats are fresh and perishable, we have a few simple rules to keep things safe and fair for everyone.
Reporting an Issue
- If something’s not right with your order (damaged, wrong item, or missing treats), please notify us within 24 hours of delivery.
- Email info@themobilebarkery.com with your order number and clear photos of the issue.
- We use this information to verify the issue and resolve it quickly.
Returns & Replacements
- Returns are accepted only if items are unopened and in their original packaging.
- All issues must be reported within 24 hours of receiving the package.
- Once verified, we’ll happily send a replacement for the affected item. Refunds are not issued for perishable goods.
- Opened, partially used, or improperly stored treats cannot be returned for safety reasons.
Shipping & Handling
- For approved replacements, we cover the shipping cost of the new item.
- If a return is required, we’ll provide instructions after approval. Items must arrive in original, unopened condition.
Important Notes
- Our treats are natural, so slight variations in color or shape are normal — that’s how you know they’re fresh.
- Please double-check your shipping address at checkout to ensure smooth delivery.
- Final sale: sale items, event truck purchases, and custom orders are not eligible for return.
Need Help?
We’re here to make tails wag! If you have questions, reach out to us at info@themobilebarkery.com or call (949) 629-7319. We’ll do everything we can to make sure you and your furry friend are happy with your order.
